[willmky]

有關清潔 CMOS 後發現對焦屏被弄花事宜

本人對剛接到貴司職員來電對repair Job No. xxxxxx的回覆，表示強烈不滿,

貴司職員於回覆中堅持維修員非常專業，絕不會弄花對焦屏。本人並非初次使用貴司產品，而另購新的對焦屏也不個區區300大元。提出先前投訴的原意，為期望貴司能在有關方面作出檢討，但現竟被誤為貪圖蠅頭小利之人，實在浪費本人時間。

而貴司堅持的所謂專業維修員，在先前清潔CMOS後竟需要本人再花一整小時在貴司維修站內指出CMOS上仍非常明顯的灰塵。相信貴司近月在收機清潔CMOS前所作出的程式改善，亦是因為曾接獲不少其他消費者的投訴。本人期望貴司能認真查明本次事件，日後作出改善。

[hksawing]

???前因後果？？

[reflexboy]

記住一樣野,攞機去維修時,佢地一定會有d remarks.例如佢地會睇吓有無cap, eyepiece, 反光鏡,五菱鏡,對焦屏等有無花! 呢個動作其實對大家都係一個保障. 所以如果佢地check機,無話你個對焦屏有花,但你o係攞機時.當場check到有花, 你就可以同佢地講出呢個問題. 佢地係絕對有責任向人客解釋同作出補償!

[pongyee]

一定要上CS 擺機，唔好等速遞公司送返來。

[reflexboy]

當面交收，無得唔認！

[cy001]

公說公有理,婆說婆有理,我們什么都不知道實情

[willmky]

啱啱上去自己攞返走部機, 再唔攞我驚比D'Professional'嘅師父玩到連條屍都冇, 當然乜都冇做。

前因: 小弟懶、抵死唔自已抹 CMOS, 仲一廂情願洗錢可以解决問題, 如是者由接收部機開始，每半年至九個月上去 Canon 抹 CMOS 一次.

由於上次抹完 CMOS後再影都仲有塵(大大粒), 一收光圈就見, 再打去CS就一句'愛莫能助'. 今次就驗屍咁驗,都唔駛點仔細睇就揾到幾粒大塵,CS出出入入, 來回三次,最終勉強收貨.

由於星期六放低冇師父返工, 星期二先攞返, 要星期日先出得去影, 响 viewfinder 一望, 發現大量.....係大量黑色粒粒同白粒粒, 影到冇 mood返屋企吹塊 focus screen, 吹完睇D就見到冇黑色粒粒, 但係白粒粒係D coating 冇咗. 原則上由於從來冇入過塵, 上次買機由 Canon換咗格綫focus screen後都冇開過, 而自己 pump 之前都見到, pump又冇 'high'到, 肯定係維修整花, 而且我擺低部機果時, 佢話 viewfinder 有塵, 師父會順手幫我清清佢....

未講完, 有人睇先再寫, 多謝關注!!

[willmky]

pennylam501 兄, 多謝你嘅關注, 我都明花咗focusing screen係唔會影响成像, 但係無端端花咗, 响度呻吟吓囉!

打個比喻: 你去比人整車, 整完佢話免費幫你洗車, 但係洗花咗你架車.....而部車都係整好、行得嘅.....

而且我後面講 CMOS 係因為佢 CS 好似背書咁答我想就咁了咗件事:

CS: x生, 我地問過D師傅, 佢地話唔會整花你部機
我: 咁即係點
CS: x生, 我地師傅話可以免費同你換...你去 10樓買番上嚟
我: 阿小姐, 你D師傅講乜你就話乜, 我俾部机你地清完搞到成個 viewfinder都係塵仲花埋
CS: 咁, 我地D師傅好專業....(下省廢話千字)....總之就唔會整花你部個 focus screen, 唔係viewfinder
我: 阿小姐, 我冇話佢整花我個 viewfinder, 識部機嘅 technical terms 唔係我必然嘅責任
CS: 咁個 CMOS 呢都有D塵..... (下省廢話千字)...師傅話再幫你清吓佢
我: 阿小姐, 你明唔明白我嘅 compaint啊, 唔係 CMOS, 係塊 focus screen 俾你地 Canon整完又有塵同 damage咗
CS: 即係我頭先咁講, 我地D師傅好專業...(回到起點).
我: 阿小姐, 叫你個 senior 嚟聽, 我好唔滿意你咁覆我嘅 compaint.
CS: 我地D主管好忙, 成日行開行埋..(被我中斷)
我: 得喇得喇, 唔好再浪費大家時間, 即係你地都唔肯認同負責啦
CS: .....(十秒)
我: 喂...喂...而家點解决啊?
CS: 我再同D 師傅研究吓...
我: 你又耍我, 你又話D師傅咁 pro, 有乜要研究呢?
CS:.....(十秒)
我: 咁花咗係唔影响, 不過我俾錢仲無端端幫我搞成咁
CS: .....(十秒)
我: 你同D師傅研究吓再覆我

跟手, 我就再 send 上面嘅 email!

未講完, 多謝各住關注!!

[Sam1983]

唔.....有一件事我或者要撥你冷水......

"星期二先攞返, 要星期日先出得去影, 响 viewfinder 一望, 發現大量.....係大量黑色粒粒同白粒粒"

為何你在星期二攞機的時候,唔去驗收哂才離開CS??

仲有,雖則你係顧客,但我發覺你同CS的對話有少少矛盾.....

"我: 阿小姐, 你D師傅講乜你就話乜, 我俾部机你地清完搞到成個 viewfinder都係塵仲花埋
CS: 咁, 我地D師傅好專業....(下省廢話千字)....總之就唔會整花你部個 focus screen, 唔係viewfinder
我: 阿小姐, 我冇話佢整花我個 viewfinder, 識部機嘅 technical terms 唔係我必然嘅責任
CS: 咁個 CMOS 呢都有D塵..... (下省廢話千字)...師傅話再幫你清吓佢
我: 阿小姐, 你明唔明白我嘅 compaint啊, 唔係 CMOS, 係塊 focus screen 俾你地 Canon整完又有塵同 damage咗"

你第一句話佢地搞到成個viewfinder都係塵仲花埋,但你第二句的回答就話你冇話佢地整花我個 viewfinder,跟住第三句就話係塊focus screen俾佢地整花"......咁即係點??係viewfinder定focus screen整花左???
你咁樣同CS講,個CS對你的投訴有所誤會真係拜你所賜......

仲有,你那句"識部機嘅 technical terms 唔係我必然嘅責任".....可能,你用一部機你有權選擇識唔識部機嘅technical terms.....之不過,在保障你的權益的大前提下,了解部機嘅technical terms是可以保障你自己免受不必要的損失及誤解......所以這方面其實你都有責任.......

我諗,你唔好期望同你通電話的CS可以答到你的投訴......佢地不是師傅,佢地的職責只是將你的問題記錄下,之後再將個案refer俾有關的師傅去同你follow up......個CS應該係新入職,咁樣答你都算係咁了(但在應知上仲要改善),你仲要求搵個Senior去答你的話,個senior或會仲俾d更官腔的俾你歎......到時激到你嘔血

仲有,塵係無處不在......即使你唔拆鏡頭,塵都有機會透過鏡頭飄落COMS同focus screen(focus screen機會甚少),但在viewfinder發覺有塵時,唔好直接在機內對住focus screen大力吹,那有可能將塵涉入viewfinder入面......

CMOS有塵......自己搞仲實際了.......

[willmky]

I have mentioned the matters clearly in my complaint email to Canon, and I agree that it is a bit messy when I wrote the conversation but CS should have known the situation from my email before approached me. The main point is, I think that CS did something wrongly by convincing me to believe it's not their repair team fault but me, and why I spell it out for all of you is because Canon will not responsible for their so call 'professional service'.

I think it's not reasonable and not fair for a customer to spend extra time for checking the condition there, especially I have to pay for this CMOS cleaning service. Be a responsibility company, they should certify and guarantee for their services, right?

If you read it again, I brought the cam there for CMOS clean but the Focus Screen was damaged, which I checked the CMOS clean condition before signed for satisfaction of service BUT I did not check the focus screen or other part of camera as I did not suppose to do so until now.

Dust issue.....originally I do not care about it as I just need to pay Canon regularly to fix it but now, better to do it by myself.

Anyway, thanks for your advice!! Sam 1983

[tff1fly]

會唔會係個cs整花，個師傅冇整花，咁就一定係個cs整花囉。

[willmky]

I think it's enough for me to alert other Canon users on the matters here.

I won't let it down and will keep on complaint by other means!

多謝關注!!