顯示： 19 - 21 (最高評價)
Good camera but bad customer serive
優點:
色水靚, 快門夠快, 鏡頭平
缺點:
有保都會壞, 壞左唔好以為拎去整就我, 分分鐘仲衰!
維修部質素差, 同事無禮貌, 日本總公司唔理
用後感內容詳見
維修部質素差, 同事無禮貌, 日本總公司唔理
用後感內容詳見
評價:
I am a street photographer, I had used my Fujifilm camera snapping in the street every week., I had XE1, XT1, XPRO2 with different XF lens and X70 and X100T, X100F compact camera, I tried to peruse my friends and who ask me some suggestion of camera buy the Fujifilm camera, but not i think it is a stupid thing.
Fujifilm is a poor company especially in Hong Kong, because bad after-sales service and poor staff, in Japan headquarter, it is not responsible for every problem complained from oversea. I think that no people will get a camera but don't need the CS of that?
First of all, I wanna get back my X100f from Fujifilm repair center from Fujifilm Hong Kong after they fit my X100F malfunctioned button. I found the OVF scratched and easily to fund, I tell the staff Miss Tang, She replied that "the master don't touch that area and the scar should not be made by them”, I replied that "the repair checklist showing that my OVF does not scratch but bit dusts inside, it was an evidence checked by another staff once you received my camera. And then she repeated her argument and said “I can call the master to check it”, so I didn’t took it back.
About four days after, I called the repair center via phone and asked the situation about that, the staff said that they had no record of my complainant and they would ask for the master to solve the problem again.
I called the repair center thirdly on 4 Jun 2019 (15:50PM), the staff said that my glass of OVF will be changed to another new for free, about one month to solve it, require the material transfer from Japan to Hong Kong. I asked why did it get a scar? He said, “it’s not a suitable time to call for duty, we have free pay for you already”. I worried my camera will be “worse”, so I said that okay.
I sent the message to Japan headquarter of Fujifilm camera, i can't get any repayment of that. A few days later, I ask my Japanese friend who lives in Tokyo, help me to contact Fujifilm company, He said " japan has no responsibility for trouble in HK"
Wow they are not responsible for any trouble form oversea customers. Finally, I got the camera
on 4-7-2019 after I take a phone on them, them dot call me. I sold all my Fujifilm camera, and never use it
I just share what I feel bad with my Fujifilm company, i don't believe that they are not responsible for my trouble, even an apology of that .
Fujifilm is a poor company especially in Hong Kong, because bad after-sales service and poor staff, in Japan headquarter, it is not responsible for every problem complained from oversea. I think that no people will get a camera but don't need the CS of that?
First of all, I wanna get back my X100f from Fujifilm repair center from Fujifilm Hong Kong after they fit my X100F malfunctioned button. I found the OVF scratched and easily to fund, I tell the staff Miss Tang, She replied that "the master don't touch that area and the scar should not be made by them”, I replied that "the repair checklist showing that my OVF does not scratch but bit dusts inside, it was an evidence checked by another staff once you received my camera. And then she repeated her argument and said “I can call the master to check it”, so I didn’t took it back.
About four days after, I called the repair center via phone and asked the situation about that, the staff said that they had no record of my complainant and they would ask for the master to solve the problem again.
I called the repair center thirdly on 4 Jun 2019 (15:50PM), the staff said that my glass of OVF will be changed to another new for free, about one month to solve it, require the material transfer from Japan to Hong Kong. I asked why did it get a scar? He said, “it’s not a suitable time to call for duty, we have free pay for you already”. I worried my camera will be “worse”, so I said that okay.
I sent the message to Japan headquarter of Fujifilm camera, i can't get any repayment of that. A few days later, I ask my Japanese friend who lives in Tokyo, help me to contact Fujifilm company, He said " japan has no responsibility for trouble in HK"
Wow they are not responsible for any trouble form oversea customers. Finally, I got the camera
on 4-7-2019 after I take a phone on them, them dot call me. I sold all my Fujifilm camera, and never use it
I just share what I feel bad with my Fujifilm company, i don't believe that they are not responsible for my trouble, even an apology of that .
